Frequently Asked Questions
This page contains answers to common questions handled by our
support staff, along with some tips and tricks for using our software.
What are the system requirements for running the Motivation web application?
What are the system requirements for running the Windows programs?
Will the BSDI Windows programs run on an Apple, or Linux, computer?
How do I Install the BSDI Windows Software?
What is the difference between the Server & Client Software?
When I install the MSDE, why do I get the error: "The instance name specified is invalid"?
How do I find out which Windows software components I have installed?
How do I check what version of software I am running?
How do I back up my database?
How do I install an update of the BSDI Client software?
After I installed an update to the BSDI Client Software I get a "Version Info" error when I start any of the programs. What went wrong?
Why do I get a "Class not registered" error when I try and coordinate the Retention Manager and QuickBooks?
Does Motivation require a specific web browser, or web browser version?
How do I convert/move my clients from the V9.x version of the software to the V10 software?
How do I import data from a text or CSV file into the BSDI Suite of programs?
How do I import the BSDI Exercise Photos into the database?
How do I import a custom query into the BSDI Query Wizard?
How do I change default times for the Day Schedule Report in Retention Manager?
How do I customize my Motivation website Header Graphic?
How do I customize the Comprehensive Report of Findings Header Graphic in the Fitness Analyst?
How do I uninstall the BSDI Client Software only, but not the database?
How do I uninstall the BSDI Database, but not the Client Software?
How do I uninstall all of the BSDI Windows Software?
What are the system requirements for running the Motivation web application?
Any computer running Internet Explorer 6.0 SP1 or higher or FireFox 1.0.7 or higher will
work with Motivation. Other computers/browsers (e.g. Mac Safari) may work fine but are not tested.
What are the system requirements for running the BSDI Suite of Programs?
BSDI's software can run on essentially any computer that can
run Microsoft's Windows XP or 2000. With that said, the question of requirements breaks down in four
ways depending on your particular software configuration:
| On a computer running... |
You will need... |
| Microsoft SQL Server
Express |
Any Windows Vista or XP computer with at least 512MB of RAM. Faster processors and, especially, more
RAM will give better performance. The server will communicate with the clients via TCP/IP (a standard ethernet network) unless
you are installing both the server and the client on just one computer in which case you'll have the
option of using TCP/IP or shared memory. |
| The Microsoft SQL Server Desktop Engine |
Any Windows Vista computer with at least 1GB of RAM or any XP or 2000
computer with at least 512MB of RAM. Faster processors and, especially, more
RAM will give better performance. The server will communicate with the clients via TCP/IP (a standard ethernet network) unless
you are installing both the server and the client on just one computer in which case you'll have the
option of using TCP/IP or shared memory. |
BSDI's Windows Software
Fitness Analyst, Check-In. |
Any Windows Vista, XP or 2000 computer with at least 256MB of RAM. If running both
server and clients on one computer, you will need at least 512MB of RAM. |
Will the BSDI Suite of Programs run on an Apple or Linux computer?
The BSDI Suite of Programs is designed for Microsoft's Windows Vista or XP
operating systems. It will not run natively on either Apple or Linux. However,
you can purchase software that allows you to run a "virtual" Windows environment
on a non-Windows computer and we have had customers successfully use BSDI's software
on computers configured in this way.
How do I Install the BSDI Windows software?
BSDI provides a manual entitled "Getting Started with the BSDI V10 Suite" that is included
with the Software CD. You can also find detailed step by step instructions in our
BSDI Software Installation Guide
What is the difference between the Server & Client Software?
If you are using just our Windows software then you are likely to be hosting your
own database (Motivation customers almost always have us host both the web site
and their database so this topic doesn't apply to Motivation users).
In this case, you'll need to run a "Database Server" and one or more "Clients."
The "Database Server" will run on just one computer on your network. It stores and
retrieves the data that you will be working with (e.g. participant data, schedules,
etc.). Despite its name, the Database Server does not have to be installed
on one of Microsoft's true "server"
operating systems but will run just fine on
Windows Vista, XP or 2000.
The "Client Software" refers to the actual BSDI applications you have purchased:
Fitness Analyst and/or Check-In. These applications will
be configured to communicate with the server so that they all share the same data.
It is perfectly fine to run BSDI's software on a single computer. That computer
just acts as both the Server and the Client and, in fact, won't even need any configuration
since the client piece (e.g. the Analyst) will automatically locate the Database
Server.
When I install the MSDE, I get the error "the instance name
specified is not valid." What does this mean?
This error message indicates that you have a version of SQL Server already installed on the PC. You
can move on to the next step of installing the database.
How do I find out which BSDI Software components I have installed?
You can confirm what BSDI software you have installed by opening the
Windows Control Panel and selecting "Add/Remove Programs." In the list that
appears, please look for the following entries:
| Microsoft SQL Server 2005 |
This is the program that provides database services to all
of your BSDI software. Note that you will not have this nor
will you have the "BSDI Database" if BSDI is hosting your
database for you. |
| Microsoft SQL Server Desktop Engine |
This is the program that provides database services to all of your BSDI software.
Note that you will not have this nor will you have the "BSDI Database" if BSDI is hosting
your database for you. |
| BSDI Database |
This is the actual database - the file holding your data - that is used by the SQL Server Desktop engine. |
| BSDI Client Software |
This indicates whether the actual BSDI client
applications: Fitness Analyst or Check-In are installed.
To figure out which applications are installed, look on the BSDI submenu on your "Start" menu. |
| QuickBooks Integration: QBFC3.0 |
If you are running Retention Manager, this is the subsystem that lets Retention Manager talk to QuickBooks. |
How do I check what version of software I am running?
From within Fitness Analyst, and the "Staff" area of BSDI Check-In, simply
click "Help" on the menu and then select "About...". A product splash-screen
will appear that will have the software version number displayed on the upper left hand side.
How do I back up my database?
Instructions for backing up & restoring the database are described in our
document entitled "The BSDI Backup Guide".
This document also outlines how to schedule the backup program
to run automatically using the Windows Scheduler.
For BSDI Client versions prior to v10.9.10, instructions for
backing up & restoring the database are described in our document
entitled BSDI Original V10 Backup Guide.
See the Support Page for more information.
How do I install an update of the BSDI Client Software?
Instructions for installing an update of the BSDI Windows (Client) Software
are described in our document titled
BSDI Client Update
Guide. Typically, you'll just run the latest Client Software distribution.
You must, however, make sure that all of the computers running BSDI's software are
updated together.
How do I install an update of the BSDI
Motivation Software?
If we are hosting Motivation for you then this won't be a concern. If you
are one of the few who have chosen to host Motivation internally, then you'll need
to refer to our document titled
The
BSDI Motivation Update
Guide.
After I installed an update to the
BSDI Client Software I get a "Version Info" error when I start
any of the programs. What is
wrong?
This error occurs if you attempt to upgrade a version prior
to 10.6 of the BSDI Client Software to the latest release. To
rectify this issue you will first have to uninstall the BSDI
Client Software.
Click here to download instructions on how to uninstall the
Client Software.
Once you have the Client Software uninstalled, you will need
to install an intermediate update prior to installing the latest
release. Click here to access the
Intermediate Upgrade page.
I get a "Class not registered" error
when I try and coordinate the Retention Manager and QuickBooks?
You will need to download the "QuickBooks Integration Program",
which will rectify this issue.
Click here to download
the file.
Does Motivation require a specific web browser or web browser version?
We recommend that you view Motivation using Internet Explorer,
version 6.0, Service Pack 1 (SP1) or above, or Firefox version 1.0.7
or above.
Other browsers, or earlier versions of the Internet Explorer
or Firefox, may cause pages to be rendered incorrectly.
How do I convert/move my clients from
the V9.x version of the software to the V10 software?
Instructions for the conversion of your V9.x data to V10 are described in
our document titled
Database Conversion
Guide.
How do I import data from a text or
CSV file into the BSDI Suite of programs?
Instructions for the import of data from a text or CSV file
into the BSDI Suite of programs is described in our document titled
Data Import Utility Guide.
How do I import the BSDI Exercise Photos
into the database?
Typically, you should not have to do this as our database comes with all of the
photos already loaded. However, if you are upgrading from a very early version
or you deleted the photos to save space, you can import all of the pictures at one
time (you'll need your CD). Instructions for doing this are found in our document titled
Exercise Photo Import Guide.
How do I import a custom query into the
BSDI Query Wizard?
Instructions for the import of custom query into the BSDI Query
Wizard are found
in our document titled
Custom
Query Import Guide.
How do I change default times for the
Day Schedule Report in Retention Manager?
Instructions for changing the default times of the Day Schedule Report in Retention
Manager are found in our document titled
Retention Manager: How to Change Default Times for the Day Schedule Report.
How
do I customize my Motivation website Header Graphic?
Instructions for changing the Motivation website Header
Graphic are described in our document titled
Motivation:
How to Customize
the Motivation Website Header Graphic.
How do I customize the
Comprehensive Report of Findings Header Graphic in the Fitness
Analyst?
Instructions for changing the Comprehensive Report of Findings
Header
Graphic in the Fitness Analyst are found in our document titled
Fitness Analyst: How to Customize the Comprehensive Report of Findings Header Graphic.
How do I uninstall the BSDI Client Software
only, but not the database?
Instructions for uninstalling the BSDI Client Software are found
in our document titled
BSDI Client Software Removal/Uninstall Guide.
How do I uninstall the BSDI Database,
but not the Client Software?
Instructions for uninstalling the BSDI Database, but not the
Client Software are found in our document titled
BSDI
Database Software Removal/Uninstall Guide.
How do I uninstall all of the BSDI Windows Software?
Instructions for uninstalling the BSDI Windows Software (All
Version 10 software) are found in our document titled
BSDI Windows Software Removal/Uninstall Guide